Reception and After-Hours info

Reception Hours

Our reception hours are 8.00am to 6.00pm on weekdays and 9.00am to 5.00pm on weekend and public holidays. Please follow instructions for accessing the property during your stay outside of these hours.

Entering the property after-hours

Upon checking in, you will receive an apartment key and grey sensor tag. The sensor tag provides after-hours access through the main reception door. A sensor unit is located outside the main reception door. The unit displays a red light. Swipe the sensor tag across the sensor unit. The unit will beep and the light will change to green when activated. This will unlock the door.



Exiting the property after-hours

You can exit the building through the main reception door after-hours by pressing the door release button. This is located on the wall, to the left of the door.

After-hours assistance and assistance for lost key/lock-out

For assistance outside of Reception hours please:

  • Lift the handset and enter ‘0’ from your room or from the lobby telephone, or
  • Call 0508 444 5637 or 04 978 1400 then select option 1

Calls received outside of reception hours are answered by an after-hours assistance team and not a Gilmer Apartment Hotel staff member. They will assist with general enquiries and if required contact a Gilmer Apartment Hotel staff member. All after-hours calls are recorded for quality and training purposes.

Please note there is a $50 charge for after-hours call-outs resulting from lost keys and lock-outs.

Visitor access

If you have visitors arriving outside of reception hours please have them contact you directly to gain access. You will be required to open the entry door for them.
Please note visitors are not allowed access to apartments after 11:00pm.



17 Putney Way, Manukau, Auckland 2104

 Reservations call: 09-263 7367