FAQ's
Have a look below for some of our most asked questions. If there is a question still left unanswered please feel free to head to our contact page and get in touch.
QUESTIONS ABOUT OUR APARTMENTS
MCentral Apartments offer various booking options. You can contact anytime our hotel directly via telephone, email or fax. The easiest and quickest way is to book via booking page in our website, where you simply have to enter the requested date and details. booking page in our website, where you simply have to enter the requested date and details.
Check in time is 2:00pm.
If you arrive prior to 2:00pm, please let reception know, we will be happy to check you in if your apartment is ready for you. If your apartment isn’t ready, we can store your luggage in our storage room (free of charge) while you wait. If you wish to guarantee a check in prior to 2.00pm, there will be an additional one nights charge to reserve the room from the evening prior to your arrival. This especially concerns early morning flights.
Unfortunately we don’t have handicapped rooms, however we have disabled facilities in our public areas.
Your car can safely be stored overnight at an additional cost of NZD10.00 per night / per car. Pre-booking is required.
Our Reception is open from 8AM to 8PM from Monday to Sunday. You are able to contact the Onsite Manager 24/7.
As much as we love them, we unfortunately do not allow pets.
Our rates are calculated on a daily basis. Therefore we cannot give you a general overview of costs. But you can easily enter the arrival dates in our booking engine and our system will search the best available rates for you.
For one reason they may vary because of fair dates or other high season dates. Other reasons could be that the prices have increased since your last visit on our website. Generally rates will increase, the longer you wait with your booking.
Up to 1GB Wi-Fi per day is available free of charge. You are able to buy additional broadband data at the Reception counter.
All the rooms are non-smoking rooms.
Please contact our hotel team, which will send you a copy of your invoice.
Please contact the hotel directly. Our rooms will be cleaned daily, so that your item probably has been found by our housekeeping team.
QUESTIONS ABOUT THE BOOKING PROCESS
We accept major credit and debit cards. We also accept Bank Transfer (in advance) but we do not accept cash payments. Please note that we hold no bookings without a Deposit.
Your credit card will be debited at the time of making the booking for either the first night or full amount depending on the rate plan booked.
We accept debit/credit cards from MasterCard, Visa, American Express and Diners Club Card.
Please note our credit card surcharge:
Visa & Mastercard: 1.3%
Diners Club: 2.85%
American Express:3.35%
This credit card fee is non refundable.
For cancellations, amendments or refunds please check the room conditions when selecting your room. Please note that the credit card fee is non refundable.
If you wish to cancel a part of your reservation, please contact our reception at the hotel.
Our rates are calculated on a daily basis. Therefore we cannot give you a general overview of costs. But you can easily enter the arrival dates in our booking engine and our system will search the best available rates for you.
All prices, unless stated otherwise, are on a per-apartment-basis including GST.
CONTACT US
MCENTRAL APARTMENTS MANUKAU
17 Putney Way, Manukau, Auckland 2104
Reservations call: 09-263 7367
Email: bookings@mcentral.net.nz